City & County of Denver accelerates the delivery of government services
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- MuleSoft’s Anypoint Platform™
Tech Stack
- Oracle’s ESB
- Salesforce Lightning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Smart City Operations
- Public Warning & Emergency Response
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The City and County of Denver (CCD) is a government entity that serves the residents and businesses of Denver, Colorado. It is responsible for providing a wide range of services, from renewing driver's licenses and applying for permits to booking COVID-19 tests. The CCD is connected to over 50 government agencies and is committed to bringing a digital-first approach to its services. In the digital age, CCD wanted to provide the same convenience and efficiency that people experience when ordering food, booking travel, or paying bills online. To achieve this, CCD aimed to connect its legacy IT systems and critical data to new cloud-based services, implement new technologies to enhance the delivery of law enforcement services, and streamline key government services such as licensing and permitting.
The Challenge
The City and County of Denver (CCD) aimed to bring a digital experience to Colorado residents and businesses, allowing them to conduct government-related services online. This involved connecting legacy IT systems and critical data to new cloud-based services across over 50 agencies, implementing new technologies to enhance the delivery of law enforcement services, and streamlining key government services such as licensing and permitting. Before MuleSoft, the CCD team used Oracle’s ESB solution, which slowed down innovation and required frequent, time-consuming updates, custom integrations with multiple single points of failure, and very little documentation or reusability.
The Solution
The CCD team turned to MuleSoft’s Anypoint Platform to build API integrations and connect hundreds of legacy systems, facilitating real-time data integration for various requests and services. The migration to MuleSoft took just under a year, compared to the 2+ years it took to migrate to Oracle ESB. This integration paved the way to digitizing government services, providing law enforcement with a single dashboard with real-time metrics. Beyond law enforcement services, CCD used MuleSoft to streamline key government services such as licensing, permitting, and application requests. They built a single, self-service portal using Salesforce Lightning, enabling citizens to easily request government services and government employees to review all information in a single interface in near real-time. When the COVID-19 pandemic hit, the CCD team quickly created a custom web portal that provides citizens with information on COVID-19, where to get tested, and enabled them to book testing appointments.
Operational Impact
Quantitative Benefit
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