AXA Luxembourg connects internal systems to create a single customer view
Customer Company Size
Large Corporate
Region
- Europe
Country
- Luxembourg
Product
- Anypoint Platform
- Salesforce Financial Services Cloud
- Salesforce Customer 360 Platform
Tech Stack
- APIs
- Salesforce Connectors
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- System Integration
- Training
About The Customer
AXA Luxembourg, along with AXA Wealth Europe, is part of the AXA Group, a multinational insurance firm that provides insurance, investment management, and other financial services. The AXA Group encompasses over 171,000 employees that serve 105 million customers in 61 countries. AXA Luxembourg is committed to becoming the preferred insurance company by embracing digital transformation to move faster as a business, outshine the competition, and better serve their policyholders. The company's goals include reducing operational costs, eliminating manual labor by automating key business processes, creating a single customer view of policyholders, and building an architectural foundation for future customer innovations.
The Challenge
AXA Luxembourg, part of the AXA Group, aimed to become the #1 preferred insurance company by embracing digital transformation to outpace competition and better serve their policyholders. However, the company faced challenges in leveraging their data due to the need to connect different homemade systems on-premises and external systems in the cloud. The custom-coded integrations made it costly and slow to connect systems, apps, and data. The company aimed to reduce operational costs, eliminate manual labor by automating key business processes such as claims management, create a single customer view of policyholders to resolve their queries faster, and build an architectural foundation that enables the team to launch future customer innovations more quickly through reuse.
The Solution
AXA Luxembourg partnered with Cap4 Lab to identify an integration and API platform that would allow them to move beyond custom-coded integrations. They chose MuleSoft's Anypoint Platform due to its built-in security and the fact that Mule 4’s templates and examples enable them to develop more quickly. AXA Luxembourg embedded integration and API best practices into their foundation by creating a Center of Enablement (C4E), a cross-functional team charged with enabling teams to move beyond custom-coded integrations and adopt an API-led approach to integration. For their first project, the AXA team automated business processes by streamlining claims management. This required connecting an internal contract management system and claims management system to an external claims management system. The team developed six APIs that connected data across multiple systems, including the Document Management API, Insurance Backend API, and Customer API. They built the API-led integrations in just 12 weeks, compared to the 18 weeks it would have taken with a custom code approach.
Operational Impact
Quantitative Benefit
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