Software AG > Case Studies > Amdocs: Partner Innovation Award Winner

Amdocs: Partner Innovation Award Winner

Customer Company Size

Large Corporate

Country

Worldwide

Product

Amdocs Solution Book
ARIS software
Amdocs CRM

Tech Stack

BPM methodology

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Collaborative Robotics
Predictive Maintenance

Services

System Integration
Software Design & Engineering Services

About The Customer

Amdocs is a global market leader in customer experience software and services for the communications, media and entertainment industry. The company specializes in customer care, billing and order management systems for telecommunications carriers and Internet service providers. The Amdocs portfolio simplifies the customer experience and enables telco companies to harness and capitalize on the data explosion, stay ahead with new digital services and improve operational efficiency. Serving customers in 60+ countries, Amdocs employs 20,000 people and had revenues of $3.2 billion in 2012.

The Challenge

Tier-1 and Tier-2 telco companies—big and complex organizations—rely on Amdocs to support their business and operational transformations into Digital Enterprises. Such massive transformations involve many different stakeholders, each with a different focus, view and interest. Managing these stakeholders and assuring clear communications during a large-scale project is absolutely critical to success.

The Solution

Amdocs developed the Solution Book, an innovative collaboration platform based on Software AG’s ARIS software and BPM methodology. The book applies telco best practices for building relationships between various dimensions of an enterprise architecture—business processes, functional solutions, KPIs and value. ARIS acts as a unified platform to meet both business and technological requirements.

Operational Impact

The Solution Book significantly improves the way Amdocs collaborates with customers, creating true social platform.
It’s quickly becoming an integral part of Amdocs CRM and billing transformation projects.
Using the Solution Book, Amdocs can efficiently manage interactions with project stakeholders, from scoping to design and development.
Thanks to ARIS, standardized and automated processes and deliverables reduce project costs and enable Amdocs to re-use capabilities from project to project.