Mulesoft > Case Studies > 908 Devices Enhances Productivity and Efficiency with No-Code Integration Solution

908 Devices Enhances Productivity and Efficiency with No-Code Integration Solution

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Chemicals
Equipment & Machinery

Applicable Functions

Procurement
Sales & Marketing

Use Cases

Time Sensitive Networking
Virtual Training

Services

System Integration
Training

About The Customer

908 Devices is a Boston-based company founded in 2012 with the goal of making chemical and biomolecular detection easier. The company designs and builds portable analytics devices used for multiple purposes, including biopharmaceuticals research and forensics. With more than 200 employees, 908 Devices holds 79 patents and has 2100 installed devices across 42 countries. Its customers use the devices to rapidly detect, identify, and monitor chemicals for critical-to-life applications. For instance, first responders rely on these devices to detect chemical threats and explosives, where human lives are endangered and there is no time to spare.

The Challenge

908 Devices, a Boston-based company that designs and builds portable analytics devices for chemical and biomolecular detection, faced a challenge in improving its operational efficiency. With over 200 employees and 2100 installed devices across 42 countries, the company needed to optimize its internal processes to quickly book orders and reduce delays in customer handoffs from sales to post-sales teams. The sales and field application scientist (FAS) teams required up-to-the-minute, accurate information on orders and customers to coordinate customer communications and meetings. However, they found themselves constantly switching between different systems and navigating manual processes to gather necessary customer data, which resulted in delays in providing timely post-sales support.

The Solution

To address this challenge, 908 Devices evaluated various integration solutions to connect data sources and automate its business processes. The company eventually chose MuleSoft Composer, a no-code integration solution that’s part of Salesforce Customer 360 product portfolio. The Salesforce admin at 908 Devices used pre-built connectors in Composer to connect several systems, creating a single view of the customer and automating business processes. For instance, when a sales rep marks a deal closed in Sales Cloud, Composer automatically sends the opportunity details to NetSuite to start the order fulfillment process and a Slack notification to the sales and FAS teams. As more teams across the company start to use Salesforce, 908 Devices plans to integrate more systems and automate processes across different departments.

Operational Impact

The implementation of MuleSoft Composer has significantly improved the operational efficiency of 908 Devices. The sales and FAS teams now have access to a single view of all customer data, enabling them to spend more quality time with their customers rather than scrambling to gather information. With up-to-the-minute, accurate information, they can quickly coordinate customer meetings, efficiently assign a FAS, and schedule customer training sessions. The automated sales processes have also led to faster order approval, enhancing the overall customer experience.

Quantitative Benefit