Nintex > Case Studies > U.S. Olympic Committee Streamlines Processes with Nintex AssureSign

U.S. Olympic Committee Streamlines Processes with Nintex AssureSign

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Education
Finance & Insurance

Use Cases

Personnel Tracking & Monitoring
Virtual Training

Services

System Integration
Training

About The Customer

The United States Olympic Committee (USOC), founded in 1894 and headquartered in Colorado Springs, Colorado, serves as both the National Olympic Committee and National Paralympic Committee for the United States. The USOC is responsible for supporting, entering, and overseeing U.S. teams for the Olympic, Paralympic, Youth Olympic, Pan American and Parapan American Games, while serving as the steward of the Olympic and Paralympic movements in the U.S. The USOC's mission is to help American athletes achieve sustained competitive excellence and to ensure organizational resources are wisely and effectively used to that end.

The Challenge

The U.S. Olympic Committee (USOC) was faced with the daunting task of manually processing thousands of forms for athletes visiting their Olympic Training Centers (OTCs) in Colorado Springs, Colorado and Lake Placid, New York. Each visit required extensive paperwork, including waivers, codes of conduct, and demographic surveys. Additionally, to avail the insurance coverage provided by the USOC, athletes had to receive, complete, and return paperwork within a tight deadline. The USOC was also responsible for sending legally binding documents, known as Games forms, to every athlete, coach, and staff member attending the Olympic, Paralympic, PanAmerican, or Parapan American Games, resulting in thousands of documents each year. Furthermore, the USOC hosted youth camps requiring consent forms and waivers with signatures from both parents and camp participants. With no central repository of information, handling all this paperwork became an inefficient model for the USOC.

The Solution

The USOC's IT department sought a solution for document processing and chose Nintex AssureSign due to its simple yet powerful integration with Microsoft Dynamics, which the USOC was already using. Nintex AssureSign made it easy to onboard new users, reducing the pain points of introducing a new technology to their systems. Upon implementing Nintex AssureSign, processes that used to take weeks to complete were finished within days. The USOC saw major reductions in the cost - both in terms of time and money - of processing documents and soliciting signatures. The seamless Microsoft Dynamics integration allowed the USOC to streamline efforts required for repeatable processes, like sending Games forms and parent consent forms, saving both time and money. Internally, using Nintex AssureSign’s workflows and reminders reduced the burden on managers to monitor the progress of their direct reports.

Operational Impact

The implementation of Nintex AssureSign brought significant operational benefits to the USOC. Team members reported higher rates of customer satisfaction, stating that the new paperless processes 'put smiles on customers’ faces.' The use of Nintex AssureSign’s workflows and reminders was popular internally as they reduced the burden on managers to monitor the progress of their direct reports. Program leads appreciated working with Nintex AssureSign as it empowered them to more effectively segment and target their customer lists, enabling them to build templates and send customized emails to their contacts. The USOC’s processes improved to such an extent that other sports organizations took notice and frequently reached out to the USOC to inquire about their eSignature solution.

Quantitative Benefit