Streamlining Construction Processes: A Case Study on RENU Contracting and Restoration

RENU Contracting and Restoration is a third-generation business that provides contracting, restoration, and emergency response services to commercial clients throughout Long Island, New York, and the Tri-State area. Their professional services extend across various sectors, including educational, hospitality, municipal, religious, medical, and corporate clients. The company played a key role in the recovery efforts after Superstorm Sandy hit the region in 2012 and holds great pride in working behind such esteemed projects as the Paramount Theater and JFK airport. The company has between 51-250 employees and is headquartered in the USA.

RENU Contracting and Restoration, a third-generation business providing contracting, restoration, and emergency response services, was facing significant challenges with their manual processes. The IT department was spending countless hours setting up special email accounts to trigger work, which was not only time-consuming but also hampered productivity. The team was struggling to manage complex processes using the existing system of emails and spreadsheets. This system was not only inefficient but also made it difficult to track and process issues. Process administrators had to manually log issues on spreadsheets and track them over hundreds of emails, which was a cumbersome and error-prone process.

In search of a solution to these challenges, Michael Casamento, the Director of Process and Procedure at RENU Contracting and Restoration, discovered Kissflow during a web search. He was looking for an automation tool to handle workflows associated with suppliers billing the company incorrectly, tracking incorrect/defective items, and installation-related quality control issues. Kissflow was chosen for its features, ease of use, and value for money. The company began building workflows for the check requests process and processing merchandise returns to suppliers. They experienced their first win when managers could accurately track complex processes from start to finish. Soon, they moved on to automate other operations, such as claims processing consisting of three separate processes, debit memo processing, and maintenance requests for vehicles and equipment. Today, Kissflow has become an essential tool used to manage many of RENU’s critical processes and is well-liked by managers and end users.

• The implementation of Kissflow has brought about significant operational improvements for RENU Contracting and Restoration. The company has seen an enhancement in productivity and a reduction in the time taken to create processes. There has also been an increase in accountability, with managers now able to accurately track complex processes from start to finish. The development time for new processes and workflows has been dramatically reduced, thanks to Kissflow’s well-designed user interface. Furthermore, the end-to-end trackability of processes has improved, making it easier to manage and resolve issues. The company is now confident that Kissflow can handle any complex process with ease and plans to build an on/off-boarding process in Kissflow.

• Enhanced productivity

• Time saved in process creation

• Increased accountability