IBM > Case Studies > Reducing Risk and Strengthening Customer Satisfaction with Advanced Fraud Protection at BRD-Groupe Société Générale

Reducing Risk and Strengthening Customer Satisfaction with Advanced Fraud Protection at BRD-Groupe Société Générale

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Technology Category
  • Cybersecurity & Privacy - Endpoint Security
  • Cybersecurity & Privacy - Malware Protection
Applicable Industries
  • Finance & Insurance
  • National Security & Defense
Use Cases
  • Fraud Detection
  • Tamper Detection
The Challenge
BRD-Groupe Société Générale (BRD), the second largest bank in Romania, identified the need to enhance security protections at the customer endpoint, which was considered the weak link in banking security. Despite not having experienced fraud losses through its online banking channel, the bank's Chief Information Security Officer, Mihai Andries, and his team believed it was crucial to proactively address this increasingly vulnerable area. The bank recognized that the client endpoint was more susceptible to attacks than the bank’s infrastructure due to significant browser and operating system vulnerabilities that could be exploited by criminals to intercept traffic, inject fake pages, and steal credentials. The bank sought an efficient solution that could rapidly detect malware and phishing attacks, and remove any infections.
About The Customer
BRD-Groupe Société Générale (BRD) is the second largest bank in Romania based on assets and is the leading bank in the Romanian syndicated loans market. BRD serves 2.2 million customers and operates a network of approximately 870 branches. The bank had not experienced fraud losses through its online banking channel, but recognized the need to proactively expand security protections to the customer endpoint, the weak link in banking security. The bank sought to offer its clients an efficient solution that could rapidly detect malware and phishing attacks, and remove any infections.
The Solution
BRD evaluated several solutions before selecting advanced fraud protection solutions from IBM. The bank deployed IBM® Security Trusteer Rapport® software, which is offered as a free download to all of the company’s business customers. This software helps protect users against phishing and malware attacks, including financial zero-day malware, and helps prevent the tampering of online banking transactions to create a safer online banking experience. For customers who have not yet downloaded Trusteer Rapport software, the bank uses IBM Security Trusteer Pinpoint Malware Detection™ Advanced Edition software. This software helps security staff automatically and accurately detect when malware-infected devices are accessing the bank’s website. The bank recommends Trusteer Rapport to its business banking customers to protect against potential fraud and complements it with Trusteer Pinpoint Malware Detection to deliver protections to all its business customers.
Operational Impact
  • The deployment of IBM's advanced fraud protection solutions has led to improved detection and protection against malware and phishing threats, and faster remediation, helping the bank's security staff to reduce risk while increasing customer satisfaction. For instance, when Dyre, an advanced financial trojan that targeted banks worldwide, appeared in mid-2014, Trusteer Rapport software was able to block threats. Customers who had downloaded Rapport were protected from Dyre malware early on. The bank was able to inform its executives of this fact and demonstrate how it could protect customers against this new threat as it emerged. Additionally, Trusteer software has helped reduce the time required to track, investigate and report on threats. This time can now be redirected to other activities, including customer education programs.
Quantitative Benefit
  • Improved detection and protection against malware and phishing threats
  • Faster remediation of threats
  • Time saved in tracking, investigating and reporting on threats

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