Knight Insurance Streamlines Client Paperwork Process with eSignature
Applicable Industries
- Electronics
- Finance & Insurance
Applicable Functions
- Quality Assurance
- Sales & Marketing
Use Cases
- Usage-Based Insurance
- Visual Quality Detection
Services
- Cloud Planning, Design & Implementation Services
- Testing & Certification
About The Customer
Knight Insurance Group is a regional insurance agency with a history spanning 150 years. The company provides home, auto, and business insurance to individuals and companies across the Midwest. The roots of the company extend back to 1859 when the Shawen, Stieg & Whitaker Agency incorporated in Toledo, Ohio. Over the years, the company has grown through more than twenty acquisitions to become the Knight Insurance Group of today. Despite its growth and evolution, the company’s commitment to superior customer service has remained steadfast, providing quality insurance products and financial services to individuals and businesses of all sizes.
The Challenge
Knight Insurance Group, a regional insurance agency, was grappling with the challenge of manually processing client paperwork across all its locations. This traditional method was not only time-consuming but also increased the likelihood of customer fall-off due to the lengthy process. On average, it would take new clients two weeks to fill out and return applications. This situation was far from ideal as it kept administration times higher than the company desired. The company recognized the need to digitize all administration to streamline the paperwork process and improve customer experience.
The Solution
In a bid to digitize the paperwork process, Knight Insurance Group implemented Nintex AssureSign electronic signature. This solution was deployed via the cloud and integrated with the company’s Applied Systems’ TAM software. The selection of Nintex AssureSign was influenced by its out-of-the-box integration with TAM and its full-service customer support. The deployment of the eSignature solution was swift, with the agency’s eSignature capabilities fully extended across all locations in just nine days. This digital transformation initiative aimed to make the process of submitting paperwork easier for customers, eliminating the need for them to print, scan, or fax documents.
Operational Impact
Quantitative Benefit
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