Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Last Mile Delivery
- Leasing Finance Automation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Keenondots is a Dutch Cloud Automation Platform provider known for its excellent customer service. The company provides a reliable system that assists its resellers in licensing and billing for the use of cloud services. The core of the Keenondots service offering to resellers is a virtual delivery platform for cloud services, which includes licensing and billing functionality. The company prides itself on its ability to offer a seamless experience to reseller users by integrating separate solutions.
The Challenge
Keenondots, a Dutch Cloud Automation Platform provider, was faced with the challenge of integrating disparate systems to provide a seamless experience for its resellers. The company's core service offering is a virtual delivery platform for cloud services, which includes licensing and billing functionality. However, the customers required the integration of Odin Service Automation with Autotask IT Business Management software. This integration was necessary to provide a reliable system for resellers offering licenses and services. Initially, Keenondots considered the Microsoft Flow application but found it was not sophisticated enough to deliver the solution they wanted.
The Solution
Keenondots selected the Flowgear integration platform, along with professional services consulting from Flowgear, to address their integration challenge. Flowgear not only provided the functionality they needed but also offered technical support for integrating complex systems. The integration project, which started in November 2016 and went live over April-May 2017, employed an agile project approach facilitated by weekly meetings with Flowgear. Keenondots are currently running around 50 integration workflows; for example, customer data is synchronized from Autotask into Odin and license information from Odin is updated into Autotask. This enables resellers to keep their accounting systems up-to-date. Keenondots also used Flowgear to simplify their API interface by consolidating APIs of different systems.
Operational Impact
Quantitative Benefit
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