Interstate Cargo: Streamlining Operations with Integrify

Interstate Cargo is a utility trailer dealership and the parent company of the retail store, TrailersPlus. With over 75 stores nationwide, Interstate offers a variety of trailers: utility, cargo, enclosed trailers, and car haulers. They have a wide range of customers, both business-to-consumer and business-to-business clients. This gives Interstate Cargo the capacity to meet various needs for its growing customer base; families needing a trailer for vacations or businesses needing to load equipment for a job site. The company is growing, with multiple new stores and ongoing hiring.

Interstate Cargo, a utility trailer dealership with over 75 stores nationwide, was facing challenges with its outdated processes. As a growing company with multiple new stores and ongoing hiring, the need for process automation quickly became evident. The company's existing processes involved a heavy reliance on email, which was being used for simple tasks like getting approvals. These email approval processes were often disorganized, confusing, and slow, leading to inefficiencies in the company's operations. The company's CEO and Lead Developer began searching for a workflow automation platform that could replace their email processes, alter internal applications to improve efficiency, and increase company-wide organization.

In their search for a workflow automation platform, Interstate Cargo found Integrify. The platform checked all their boxes, leading to its implementation. The first step of implementation involved understanding how Integrify and Interstate Cargo's systems would work together. The initial implementation of the first workflow was a significant step for the company. Learning the platform took some time, but with training and usage, the processes they built improved. The roll-out of the software to users was successful, with users quickly adopting Integrify into their day-to-day work life due to its ease of use, productivity, and efficiency. Since becoming a customer in 2019, Interstate Cargo has built many workflows, including check requests, customer feedback, shipping loads, and time-off requests.

• The implementation of Integrify has brought significant operational benefits to Interstate Cargo. Complete visibility allows upper management to see what is happening inside each store. The platform has enabled the company to get the right eyes onto the necessary workflows to ensure tasks and workflows are being appropriately managed. By using the Integrify reports and dashboards feature, upper management has been able to identify bottlenecks that had previously held up operations and get to the root cause of issues. Since implementation, bottlenecks have cleared up, and processes have run more smoothly. Key Performance Indicators (KPIs) have also been implemented since rolling out Integrify, providing a tool for end users to see how they are performing in real-time.