Improving Service Quality with Customized Solutions for Railway Control and Communication

The client is a developer, manufacturer, and installer of high-tech communication systems for specific niche markets. They specialize in the design, production, and maintenance of communication and control systems for railways. The client offers customized solutions for railway control and communication, implementing specific features that their customers request, such as passenger information systems, video surveillance, seat reservation, ad management, and more. As the popularity of their solution grew, so did their customer base, leading to an increased need for efficiency in customizing their solution to an increasing number of railway transports.

The client, a developer, manufacturer, and installer of high-tech communication systems for niche markets, was facing a challenge in boosting the speed and efficiency of their customized solutions for railway communication and control. As the popularity of their solution grew, so did their customer base. This led to an increased need for efficiency in customizing their solution to an increasing number of railway transports. The client wanted to improve service quality and better match the specific needs of each customer, which included features such as passenger information systems, video surveillance, seat reservation, ad management, and more.

The N-iX team collaborated with the client to maintain their systems, build new features, and find the best technical solutions. They developed an advanced onboard control system for train drivers, which provides permanent train control, sets routes for trains, and logs train movement. The system also enables train operators to send audio announcements or display them inside the train, and allows drivers to receive calls from passenger emergency intercoms and conduct calls between train cabins. The team implemented services for integration with specific providers using Quarkus, a Java framework, which provides various information such as door or GPS status. This information is sent to services that, based on the data received, can make various announcements, both audio or visual, on displays inside and outside the train. They also developed a real-time data control system that considers the train's topology, the number of railroad cars, car length, and the size of the upcoming station platform to accurately calculate the opening of all train doors at the next stop.

• The collaboration with the N-iX team has led to significant operational improvements for the client. The advanced onboard control system developed from scratch has made train routing and control more efficient. It allows drivers to set train routes, choose routes from a pre-loaded database, and log train movement. The effectiveness of communication has been boosted, with drivers now able to send or display announcements and communicate with passengers via emergency intercoms. Travel comfort and safety have been improved with a real-time data control system that provides passengers with the necessary information and timely updates about their trips, such as the need to change railroad cars to get off the train at an upcoming station. These enhancements have helped the client achieve their business goals of providing high-quality products to existing customers and attracting new ones.

• Expanded market reach, attracting and retaining more customers.

• Increased efficiency in providing customized solutions for railway communication and control.

• Improved service quality and better matching of specific customer needs.