- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Haptic Sensors
- Healthcare & Hospitals
- Quality Assurance
- Automated Disease Diagnosis
- Inventory Management
- Cloud Planning, Design & Implementation Services
- Testing & Certification
Arch Health Partners, a multi-specialty group with over 90 providers at 13 locations in San Diego County, was facing a challenge with its hypertensive patient population. The group's hypertension statistics were below their expectations, and they were struggling to improve the health of these patients. The first step in driving better outcomes was identifying at-risk patients from within a large and growing patient population, which proved to be a more difficult challenge than originally expected. As the organization continued to grow, managing clinical data and improving quality scores became increasingly difficult due to manual processes. The organization realized that to increase the quality and frequency of patient engagement, they would need to automate some of their processes.
About The Customer
Arch Health Partners is a multi-specialty group with more than 90 providers at 13 locations in San Diego County. In 2014, it was named a top-performing physician organization for the fourth consecutive year by the California Integrated Healthcare Association. With physicians’ offices and urgent care locations spread across San Diego, Poway, Ramona, San Marcos and Escondido, California, the organization is a prime contributor to the health and well-being of the citizens of San Diego County. Arch Health Partners takes its responsibility very seriously, which is why there was heightened interest in hypertension after participating in the American Medical Group Association (AMGA) annual conference in 2013.
Arch Health Partners initiated an eight-week population health management pilot using the Watson Health platform to identify and engage patients with out-of-control hypertension. The automation capabilities of Watson Health’s population health management platform allowed Arch Health Partners to build a faster, easier, and more accurate patient registry. This helped drive patient engagement and improve outcomes. The pilot program used a combination of automated and personal calls made by health care providers to help close care gaps in hypertensive patients once they were identified. The Watson Health platform was used to generate automated outreach to the patients to contact their physician at Arch to make an appointment. If there was no response after three attempts, the information would be handed to a medical assistant to make a personal follow-up call.
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