Fiserv 2015 Innovation Award Winner for Partner Industry Excellence
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Software AG’s universal messaging capabilities
- Software AG’s webMethods
Tech Stack
- Event Hub
- Enterprise Services Framework
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Fraud Detection
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
Fiserv, Inc. is a leader in financial services technology and one of FORTUNE® magazine’s World’s Most Admired Companies. Fiserv enables clients to achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization.
The Challenge
In the financial services industry, information is expected to be immediate, relevant and actionable. End-of-day events processing is no longer adequate. Financial institutions have to become thoroughly Digital Enterprises and need to understand events as they happen.
The Solution
To address this business need, Fiserv is building an event hub that incorporates Software AG’s universal messaging capabilities. Powering that event hub is an enterprise services framework built with the integration capabilities of Software AG’s webMethods. The hub will capture thousands of events per second to provide Fiserv clients and their customers a rich stream of continuously updated information—millions of events generated by a myriad of applications. Thanks to an innovative architecture, alerts will be triggered by relevant events, pushed out in real time, and delivered via mobile, the Web or email.
Operational Impact
Quantitative Benefit
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