Facilities Services Company Streamlines Operations with Automation

Nika Solutions is a facilities services company that delivers comprehensive services and solutions to support the complete life cycle of facilities. The company has been trusted by the Department of Defense, federal civilian agencies, and commercial and higher education institutions to operate and manage their real property for over two decades. Nika Solutions provides mission support, logistics, engineering, and program management services to its customers, helping them ensure operational readiness and extend the life of critical facilities. The company is headquartered in Rockville, MD, and operates in locations around the globe.

Nika Solutions, a facilities services company, was grappling with several operational challenges. The company was heavily reliant on manual data entry, which was not only time-consuming but also made accessing real-time data nearly impossible. The risk of misinformation was high due to the manual updating of high volumes of information, leading to errors and missing data. Furthermore, the company was facing a collaboration and integration gap. Information was scattered across thousands of emails, making it difficult for employees to align on strategy and objectives. These challenges were hindering the company's efficiency and productivity.

To address these challenges, Nika Solutions decided to automate and streamline its operations with Kissflow. The transition from manual to automated processes significantly reduced the risk of errors in information. It also freed up admins from the hassles of manual work, saving them 150 hours per month. The automation led to an 85% reduction in administrative overhead and expenses, which was well-received by the finance team. Additionally, admins could now get real-time previews of employee travel requests, a task that was previously difficult to achieve. The company also integrated Kissflow with core systems such as the US Department of Defence, MS Office, and Azure Active Directory, which played a crucial role in running internal operations smoothly.

• The implementation of Kissflow has brought about significant operational improvements for Nika Solutions. The automation of processes has not only increased accuracy but also saved time and reduced administrative overhead. The real-time previews of employee travel requests have improved transparency and efficiency. The integration of Kissflow with core systems has streamlined internal operations. Furthermore, the automation has increased accountability by enabling employees to track approval requests. The company's IT, Finance, and HR departments have automated most of their core processes, including employee onboarding and off-boarding, paid time off, employee travel, expense tracking, procurement, employee surveys, signature authority, contract action items, and employee self-evaluation form. The automation has also extended to customer-facing processes, providing customers with visibility into each travel request and how taxpayer’s money is used.

• 85% reduction in administrative overhead and expense activities

• 150+ hours per month saved in processing requests

• 70% reduction in process development time