Environment Southland's Process Improvement with Nintex Promapp

Environment Southland is a local government organization responsible for managing the entire Southland region of New Zealand. This region covers over three million hectares and includes Fiordland and Stewart Island. The organization was facing challenges in managing their processes due to growing staff numbers and changing legislative requirements. They needed a solution that was simple to use, easy to access and navigate, and scalable, which they found in Nintex Promapp.

Environment Southland, a local government organization in New Zealand, was facing challenges in managing their processes due to growing staff numbers and changing legislative requirements. They were using Visio to record standard operating procedures, but the staff found it clunky and time-consuming. The lack of a centralized system for process management led to confusion and inefficiency, as staff often didn't know if a process existed or where to find it. The organization needed a single source of truth where users could create, edit, review, improve, and access organizational processes. They were also struggling with engagement from third-tier management to drive the process culture.

Environment Southland found their solution in Nintex Promapp, a system that was simple to use, easy to access and navigate, and scalable. After consulting with another regional council using Nintex Promapp, they decided to implement it. The addition of the process approval workflow add-on helped to increase engagement from third-tier management by putting responsibility back into the managers' hands. A governance group was formed to champion Nintex Promapp and report on its progress. The council began mapping even small processes, such as setting up appointments or organizing travel, which were considered quick wins. They also mapped key processes around legislative requirements. Nintex Promapp also simplified the onboarding process for new staff, who could easily see the processes related to their role and the overarching organizational ones. The council also trialed Nintex Promapp’s risk add-on in the health and safety area, which worked so well that they are now poised to roll it out as a risk management solution for the wider organization.

• The implementation of Nintex Promapp has resulted in a number of operational benefits for Environment Southland. The organization now has a single source of truth for all its processes, making it easier for staff to find, create, edit, and review processes. This has led to increased efficiency and reduced confusion. The process approval workflow add-on has increased engagement from third-tier management, who now have more responsibility in driving the process culture. The mapping of even small processes has resulted in quick wins, and the mapping of key legislative processes has helped staff manage themselves through complex processes. The system has also simplified the onboarding process for new staff, and the successful trial of the risk add-on in the health and safety area has paved the way for its rollout as a risk management solution for the wider organization.

• New staff are brought up to speed faster
• Financial savings as existing staff are not interrupted to train new staff
• After hours issues dealt with effectively