Cognizant > Case Studies > Modernizing Customer Onboarding Process through Cloud-Based Solution

Modernizing Customer Onboarding Process through Cloud-Based Solution

Cognizant Logo
 Modernizing Customer Onboarding Process through Cloud-Based Solution - IoT ONE Case Study
Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
  • Cement
  • Construction & Infrastructure
Applicable Functions
  • Sales & Marketing
Use Cases
  • Construction Management
  • Infrastructure Inspection
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
A global business information company was facing challenges with its new customer onboarding process, which is a crucial gateway to its product offerings. The company needed to speed up this process, boost sales through new partnerships, and ensure seamless integration with any partner. The company's match application, which connects each customer's data with a unique identifier, was at the heart of its business process and required modernization and migration to a cloud environment. The company sought the help of Cognizant, with whom it had a long-term relationship, to re-architect and modernize its match application.
The Customer
About The Customer
The customer is a global business information company that provides a range of product offerings to its clients. The company's business process is centered around a match application that connects each customer's data with a unique identifier. This application is crucial for the company's new customer onboarding process. The company was seeking to modernize this process, speed it up, and ensure it could integrate seamlessly with any partner. The company also aimed to boost sales through new partnerships. To achieve these objectives, the company partnered with Cognizant, a multinational technology company providing IT services, including digital, technology, consulting, and operations services.
The Solution
Cognizant developed a solution using an agile delivery method to meet the company's objectives. The solution involved re-architecting the match application into micro components to make the match process more accurate, faster, and easier. This approach aimed to deepen the relationship with customers by shortening the onboarding and customer integration cycle. The solution also involved migrating the application to a cloud environment, which enabled infrastructure scalability and flexibility at a lower total cost of ownership (TCO). By building infrastructure as code, the need for licensed database products was eliminated, and infrastructure provisioning time was reduced from 12 weeks to less than four hours. The cloud-based solution was also agnostic, allowing the company to integrate with any of its customers' cloud platforms, and enabling sales partners to offer the solution to any of their customers.
Operational Impact
  • The cloud-based solution developed by Cognizant not only improved the speed and quality of the customer onboarding process but also enabled the company to shift its focus from customer setup and integration to sales. This shift made the solution not just a technical and operational advancement but also a strategic lever for growth. The company can now integrate with any of its customers' cloud platforms, and its sales partners can offer the solution to any of their customers, thereby boosting sales through new partnerships.
Quantitative Benefit
  • Infrastructure provisioning time was reduced from 12 weeks to less than four hours
  • 40% reduction in Total Cost of Ownership (TCO)

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.