Digital Transformation in Education: Alice Smith School's Journey with Kissflow

The Alice Smith School is a prestigious international school based in Malaysia. Founded in 1946 by Alice Fairfield-Smith, it holds the distinction of being the first British international school in the country. Today, the school is recognized globally for its commitment to providing an exceptional education. As a forward-thinking, not-for-profit institution, the Alice Smith School is constantly seeking ways to improve its operations and enhance the educational experience it offers. The school employs between 51 to 200 staff members, all dedicated to maintaining the school's high standards of education.

The Alice Smith School, a leading international school in Malaysia, was facing significant operational challenges. The school's IT Director, Bradley Fisher, was seeking solutions to address the school's manual processes, administrative overload, and resistance to change. The school's operations were heavily reliant on paper-based processes, which were not only time-consuming but also restricted the staff's ability to perform tasks remotely. The administrative staff was overwhelmed with the burden of processing data manually on paper forms. Furthermore, the school was grappling with the challenge of convincing its employees to transition from their decades-old practices of using paper documents to a digital platform.

Bradley Fisher decided to implement Kissflow, a digital workflow solution he had previously used and trusted. The Alice Smith School initially used Kissflow for their Event Support process. Despite the initial resistance and slow adoption due to the school's long history of paper-based processes, Kissflow eventually became an integral part of the school's technology stack. The school expanded its use of Kissflow to handle various processes including ERP, Payment Requisition, Staff Requisition, Event Support, and Supplier Registration. Bradley Fisher praised the solution's PDF and Google Drive integration features and its ability to integrate with multiple major systems through API integration.

• The implementation of Kissflow at The Alice Smith School has brought about significant operational improvements. The school has successfully digitized many of its internal processes, reducing the administrative burden on its staff and enabling them to work more efficiently. The transition to digital processes has also allowed the staff to perform tasks remotely, enhancing their flexibility and productivity. Furthermore, the school has been able to shorten its Service Level Agreements (SLAs) considerably, indicating improved efficiency and responsiveness in its operations. Despite the initial resistance to change, the school's staff has adapted to the new system, demonstrating the school's successful cultural shift towards embracing digital technology.

• Transitioned from manual to digital processes, eliminating the need for paper-based forms

• Integrated Kissflow with about 6 different major systems through API integration

• Expanded the use of Kissflow to handle multiple processes including ERP, Payment Requisition, Staff Requisition, Event Support, and Supplier Registration