Comodo > Case Studies > Comodo's PCI Compliancy Scanning Boosts Merchant-Accounts.ca's Business

Comodo's PCI Compliancy Scanning Boosts Merchant-Accounts.ca's Business

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Technology Category
  • Cybersecurity & Privacy - Security Compliance
Applicable Industries
  • E-Commerce
  • National Security & Defense
Applicable Functions
  • Quality Assurance
  • Sales & Marketing
Use Cases
  • Leasing Finance Automation
  • Tamper Detection
About The Customer
Merchant-Accounts.ca is an innovative Canadian merchant account service provider that delivers merchant accounts and credit card processing solutions for small and mid-sized Canadian businesses. With a customer-centric focus, Merchant-Accounts.ca provides a dedicated support representative to provide ongoing support to each merchant through every step of building, launching, and marketing an e-commerce website. By working closely with each individual business owner, merchants are better able to receive the highest level of customer service, get the lowest rate possible, and develop a highly effective website which will realize the full potential of their e-commerce business.
The Challenge
Merchant-Accounts.ca, a Canadian merchant account service provider, was facing a challenge in providing its customers with an easy-to-understand and cost-effective PCI compliance solution. The PCI compliance, a new security standard for online retailers, was technically complex and Merchant-Accounts.ca needed to offer a solution that included mission-critical PCI scanning. The solution had to be affordable and technically supported for small to mid-sized Canadian businesses that may not have a large budget or a dedicated technical staff. Moreover, Merchant-Accounts.ca wanted to reduce the risk of customers migrating to other service providers in search of a PCI compliant scanning provider. Prior to partnering with Comodo, Merchant-Accounts.ca had been providing their clients with the Approved Scanning Vendor list provided by Visa and MasterCard. However, this approach proved to be inadequate as customers had to spend a lot of time sorting through diverse price and service offers, leaving them unsupported with a slew of options to research.
The Solution
Merchant-Accounts.ca partnered with Comodo and its HackerGuardian PCI Scanning Compliancy solution. Comodo was selected because it was an Approved Scanning Vendor (ASV), had a simple to understand and deployable solution, offered cost-effective solutions that were within the budget of the typical small business, provided a comprehensive suite of security tools which offered effective security, scanning and PCI compliance solutions through an easy-to-use, intuitive interface, and delivered excellent customer service. The Comodo HackerGuardian Service Bundle included PCI compliancy which delivered the required scanning to meet the stringent standards on how e-merchants store customer data and vulnerability management to ensure that servers are free from hackers. At $79, Comodo’s bundle costs a fraction of the leading competitor’s solution, which can run more than $1000.
Operational Impact
  • The partnership with Comodo has significantly improved the productivity for Merchant-Accounts.ca. It has reduced customer care costs as Merchant-Accounts can now defer to Comodo on PCI compliance issues, thus reducing the overall costs of staff resources needed to support technical and potentially complex security issues. The partnership has also improved customer satisfaction as the number of inbound calls regarding PCI related questions has drastically reduced, eliminating one of the most difficult customer care issues for Merchant-Accounts.ca. Furthermore, where Merchant-Accounts.ca used to incur customer care costs from supporting PCI compliance inquiries, this has now turned into a source of revenue by reselling the Comodo PCI Compliance solutions.
Quantitative Benefit
  • Inbound calls regarding PCI related questions were reduced by 90%
  • PCI compliancy of customers is achieved twice as quickly
  • Merchants are completing the process and going live with credit card processing more than twice as quickly when compared to the amount of time the average merchant took to achieve compliance before the Comodo PCI solution was offered

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