Choice Logistics Case Study
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Dundas Dashboard
Tech Stack
- Microsoft SQL Server
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Visualization
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
About The Customer
Choice Logistics has grown from a local courier to a world leader in mission-critical service parts logistics. When global companies and third-party providers install products that are used to save lives, conduct financial transactions, or secure our borders, they need a plan to deliver critical service parts quickly, often within hours. Choice provides solutions that meet the high-availability requirements of leading companies. Its services and infrastructure enable companies to develop and deliver premium support offerings.
The Challenge
Choice Logistics, a global leader in mission-critical service parts logistics, recognized the need for dashboards to drive efficiency by creating a single data presentation layer that leveraged consistent data sources, metrics, and KPIs. The company had implemented a data warehousing system, which allowed them to pull data and create manual static reports in Excel. However, they saw the opportunity to build upon the data warehousing system and provide real-time dynamic reporting to its clients with a dashboard solution. The company decided to implement a solution that would give clients more control and more insights into the areas of their business they wanted to monitor.
The Solution
The team at Choice looked at a number of dashboard solutions, but felt that Dundas Dashboard was the best option due to its functionality and the high level of support Dundas provides. Dundas Dashboard’s features aligned with what Choice wanted to accomplish. Choice also did not want a proprietary data structure, and Dundas Dashboard was easy to integrate into Microsoft SQL Server. Choice took advantage of the 45-day trial that Dundas offers, and this allowed the team to experience the product’s functionality, and the relationship they would have with Dundas, including the level of support they would receive. All of their selection criteria were met and Choice felt that Dundas would be a good company to deal with in the long term.
Operational Impact
Quantitative Benefit
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