Case Study: U.S. Government Laboratory
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- BlueCat’s DNS Integrity
Tech Stack
- DNS Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- National Security & Defense
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
Services
- System Integration
- Software Design & Engineering Services
About The Customer
BlueCat was approached by one of the U.S. Department of Energy’s complex of national laboratories. The laboratory performs work in each of the strategic goal areas of DOE: energy, national security, science and environment. The laboratory is the nation’s leading center for nuclear energy research and development, with 3,900 employees, and a total business volume of $917.1 million.
The Challenge
The Laboratory conducts scientific research on highly sensitive technical areas, and as such its network requires a unique architecture. The vast majority of the Laboratory’s workforce is comprised of U.S. citizens, but foreign scientists also work at the lab through cooperative projects and scientific exchange programs. The Laboratory’s network administrators segmented their network to ensure that information was unable to move from the protected enclave of U.S. citizen workers to the enclave used by foreign nationals. This created an administrative headache, however, as the DNS for both areas had to be managed separately under the Microsoft DNS the lab was using. Spreadsheets were used to keep track of IP addresses and host records, but this was hardly a failsafe method – manual errors frequently caused network outages and increased overall operational risk. Split administration also lengthened the time it took network administrators to respond to help desk tickets. With a constant flow of foreign researchers and guests, adding and deleting host records took a great deal of time and energy away from more pressing tasks.
The Solution
The Laboratory decided to implement BlueCat’s DNS Integrity solution to centralize and automate the management of its core DNS infrastructure. The BlueCat migration team worked closely with Laboratory administrators to capture, organize, and rationalize the DNS data from each operational enclave. Setting aside blocks of IP addresses for each side of the Laboratory’s network, the BlueCat migration team effectively segmented the enterprise while providing the ability to manage DNS resources from a single portal.
Operational Impact
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