AXA France: Process Excellence Award Winner
Company Size
1,000+
Region
- Europe
Country
- France
Product
- Software AG Process Performance Manager (PPM)
- MashZone
Tech Stack
- Salesforce.com
- AXA Information System
- Claims Management ERP System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Quality Analytics
- Process Control & Optimization
Services
- System Integration
About The Customer
AXA is committed to serving 102 million clients in 56 countries with a wide range of products and services in property-casualty insurance, life & savings and asset management. AXA is part of the top 100 Best Global Brands and, for the fifth year in a row, ranked the first insurance brand worldwide. The company has 157,000 employees and distributors. In 2013, net income rose 14 percent to 4.5 billion euros.
The Challenge
AXA’s goal is to become the preferred company for all of its stakeholders and customers. This requires a strong focus on the customer and fostering employee involvement by building a culture of trust and SLA achievement. In claims management, in particular, AXA France wanted to identify the cause of SLA issues to increase customer satisfaction and optimize the claims management team. In the end, AXA wants its claims management organization to have a process optimization mindset.
The Solution
By using Software AG Process Performance Manager (PPM) and MashZone, AXA keeps a continuous eye on claims management in its property & casualty insurance business. The solution gives AXA insight into data from various sources, including the AXA Information System, a new claims management ERP system and Salesforce.com®. Using a dashboard created with MashZone, AXA monitors KPIs to give managers a better understanding of the end-to-end behavior of claims management processes. Management dashboards are linked to root-cause analysis and benchmarking done by analysts on PPM. The solution is fully aligned with AXA France’s customer-centric strategy.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
System 800xA at Indian Cement Plants
Chettinad Cement recognized that further efficiencies could be achieved in its cement manufacturing process. It looked to investing in comprehensive operational and control technologies to manage and derive productivity and energy efficiency gains from the assets on Line 2, their second plant in India.
Case Study
Airbus Soars with Wearable Technology
Building an Airbus aircraft involves complex manufacturing processes consisting of thousands of moving parts. Speed and accuracy are critical to business and competitive advantage. Improvements in both would have high impact on Airbus’ bottom line. Airbus wanted to help operators reduce the complexity of assembling cabin seats and decrease the time required to complete this task.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
Developing Smart Tools for the Airbus Factory
Manufacturing and assembly of aircraft, which involves tens of thousands of steps that must be followed by the operators, and a single mistake in the process could cost hundreds of thousands of dollars to fix, makes the room for error very small.
