Automating Processes for Enhanced Efficiency: A Case Study on Lima Cargo City

Lima Cargo City is a leading logistics hub in Latin America, located near the Jorge Chávez international airport. It offers a range of services to its clients, including renting corporate offices, coworking spaces, parking lots, and warehouses. The company is popular among leading companies in their sectors. With a workforce of 11-50 employees, Lima Cargo City is committed to providing efficient and effective services to its clients. However, the company was facing challenges due to manual processes and lack of a centralized system for managing information.

Lima Cargo City, one of Latin America's most modern logistics hubs, was facing significant challenges due to its reliance on manual processes. Employees were using emails, forms, and spreadsheets to manage processes, which made it difficult to track and maintain customer and supplier information. This lack of a centralized system led to information redundancy, with duplication of information and a high risk of errors. Furthermore, the communication with customers and suppliers was often delayed due to the difficulty in tracking information. These challenges were hindering the efficiency and effectiveness of Lima Cargo City's operations.

Lima Cargo City implemented Kissflow, a digital workplace software, to automate and streamline their processes. With Kissflow, they were able to track all their processes with real-time updates and communicate them with customers and suppliers, which significantly improved customer satisfaction. The software was integral to their operations, automating end-to-end processes such as budget management, purchasing process, safety permits management, and maintenance management. The flexibility and low learning curve of Kissflow allowed for quick streamlining of all their processes. The user-friendly interface and mobile compatibility made it easy for all employees, including field workers, to use the platform. The efficient and flexible support offered by Kissflow was also highly valued.

• The implementation of Kissflow brought about significant operational improvements for Lima Cargo City. The automation and streamlining of processes eliminated the issues of information redundancy and communication gaps that were previously prevalent. The real-time tracking of processes and communication with customers and suppliers boosted customer satisfaction. The user-friendly interface and mobile compatibility of Kissflow facilitated easy adoption among employees, enhancing their productivity. The company plans to continue configuring new processes in Kissflow as part of its continuous improvement policy, with the aim of meeting stakeholders' expectations and sending real-time information to their database for further analysis.

• Increase in customer satisfaction

• Achieved end-to-end process traceability

• Improved information accuracy and timely real-time updates