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Okta > Case Studies > Athenahealth's Transformation: Streamlining Patient Experience with IoT

Athenahealth's Transformation: Streamlining Patient Experience with IoT

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Technology Category
  • Cybersecurity & Privacy - Identity & Authentication Management
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Healthcare & Hospitals
  • National Security & Defense
Applicable Functions
  • Maintenance
  • Quality Assurance
Use Cases
  • Inventory Management
  • Tamper Detection
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer

Athenahealth is a healthcare technology company that partners with medical organizations across the country to drive clinical and financial results. The company's vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Athenahealth is pursuing this vision through its medical record, revenue cycle, patient engagement, and care coordination service offerings. The company's expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for its customers and their patients. Athenahealth supports 160,000 healthcare providers on 153 million patient records and sees 40% of the U.S. population on its products.

The Challenge

Athenahealth, a healthcare technology company, was facing challenges with its legacy infrastructure as it expanded its patient and practitioner base. The company had multiple account credentials for patients, and each practice had to register patients and store their data separately. This led to a complex and disjointed user experience. Furthermore, the company was dealing with the challenge of ensuring data accessibility while maintaining robust security. The company needed a solution that would reduce friction, improve user experience, and enhance patient outcomes without compromising on security. The challenge was to find a solution that could handle the sensitive and highly regulated data that impacts people's lives, while providing a seamless digital experience for users.

The Solution

Athenahealth partnered with Okta to implement the Okta Identity Cloud, an identity platform designed to safely put the right data into the right hands. This platform was integrated with the various applications that patients and practitioners use to interact with athenahealth, aiming to deliver a seamless and secure digital experience for all users. Athenahealth deployed Okta to migrate 24 million patients from an existing registration system to a service called ‘login with athena.’ This provided patients with a single portal to access their medical information across various services and apps. The company also created frictionless registration experiences for over 8,000 patient portals on its network. Additionally, athenahealth deployed Okta's new DynamicScale technology to scale its login experience to tens of millions of users.

Operational Impact

  • The implementation of the Okta Identity Cloud has transformed athenahealth's operations, creating a unified constellation of patient portals that makes web and mobile access secure, compliant, and frictionless. The platform has enabled athenahealth to streamline and secure data sharing and management, which are crucial for effective and holistic healthcare delivery. The company now has a centralized, modern, and stable identity and access management solution. This has allowed athenahealth to focus on providing an excellent user experience, rather than worrying about basic functionality such as storing tokens. The company is now able to handle integrations that bring more and more data together better than anyone, creating a transformative 'identity for healthcare' platform.

Quantitative Benefit

  • Migrated 24 million patients from an existing registration system to a new service

  • Created frictionless registration experiences for over 8,000 patient portals

  • Deployed Okta's new DynamicScale technology to scale its login experience to tens of millions of users

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