Database
Suppliers Case Studies Use Cases Terms
IIoT Top 100
 IoT Spotlight Podcast
Contact
EN
中文
Okta > Case Studies > Athenahealth's Transformation: Streamlining Patient Experience with IoT

Athenahealth's Transformation: Streamlining Patient Experience with IoT

Okta Logo
Technology Category
  • Cybersecurity & Privacy - Identity & Authentication Management
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Healthcare & Hospitals
  • National Security & Defense
Applicable Functions
  • Maintenance
  • Quality Assurance
Use Cases
  • Inventory Management
  • Tamper Detection
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer

Athenahealth is a healthcare technology company that partners with medical organizations across the country to drive clinical and financial results. The company's vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Athenahealth is pursuing this vision through its medical record, revenue cycle, patient engagement, and care coordination service offerings. The company's expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for its customers and their patients. Athenahealth supports 160,000 healthcare providers on 153 million patient records and sees 40% of the U.S. population on its products.

The Challenge

Athenahealth, a healthcare technology company, was facing challenges with its legacy infrastructure as it expanded its patient and practitioner base. The company had multiple account credentials for patients, and each practice had to register patients and store their data separately. This led to a complex and disjointed user experience. Furthermore, the company was dealing with the challenge of ensuring data accessibility while maintaining robust security. The company needed a solution that would reduce friction, improve user experience, and enhance patient outcomes without compromising on security. The challenge was to find a solution that could handle the sensitive and highly regulated data that impacts people's lives, while providing a seamless digital experience for users.

The Solution

Athenahealth partnered with Okta to implement the Okta Identity Cloud, an identity platform designed to safely put the right data into the right hands. This platform was integrated with the various applications that patients and practitioners use to interact with athenahealth, aiming to deliver a seamless and secure digital experience for all users. Athenahealth deployed Okta to migrate 24 million patients from an existing registration system to a service called ‘login with athena.’ This provided patients with a single portal to access their medical information across various services and apps. The company also created frictionless registration experiences for over 8,000 patient portals on its network. Additionally, athenahealth deployed Okta's new DynamicScale technology to scale its login experience to tens of millions of users.

Operational Impact

  • The implementation of the Okta Identity Cloud has transformed athenahealth's operations, creating a unified constellation of patient portals that makes web and mobile access secure, compliant, and frictionless. The platform has enabled athenahealth to streamline and secure data sharing and management, which are crucial for effective and holistic healthcare delivery. The company now has a centralized, modern, and stable identity and access management solution. This has allowed athenahealth to focus on providing an excellent user experience, rather than worrying about basic functionality such as storing tokens. The company is now able to handle integrations that bring more and more data together better than anyone, creating a transformative 'identity for healthcare' platform.

Quantitative Benefit

  • Migrated 24 million patients from an existing registration system to a new service

  • Created frictionless registration experiences for over 8,000 patient portals

  • Deployed Okta's new DynamicScale technology to scale its login experience to tens of millions of users

Related Case Studies
Hospital Inventory Management
Gas Pipeline Monitoring System for Hospitals
IoT Based Health Monitoring System
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Harnessing real-time data to give a holistic picture of patient health

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Learn more
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Learn more
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
Learn more
© 2015-2024 IoT ONE Limited | Privacy Policy

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.