IBM > Case Studies > Accelerating Facilities Maintenance with IoT: A Case Study on BTC

Accelerating Facilities Maintenance with IoT: A Case Study on BTC

IBM Logo
Technology Category
  • Functional Applications - Computerized Maintenance Management Systems (CMMS)
  • Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries
  • Buildings
  • Construction & Infrastructure
Applicable Functions
  • Facility Management
  • Maintenance
Use Cases
  • Asset Lifecycle Management
  • Predictive Maintenance
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
BTC, a leading property management and development company in Slovenia, faced the challenge of managing some of the largest commercial and office buildings in central Europe. The company needed to demonstrate its efficiency to clients, find ways to reduce costs, and increase service levels. The lack of real-time, central view of what was happening across all the buildings and assets they managed was a significant issue. The company also lacked visibility of the work done by technicians until they returned to the office and typed up their reports. This delay in information flow hampered the company's ability to respond immediately when something went wrong in the facilities they managed.
About The Customer
BTC is a leading property management and development company based in Slovenia. The company manages a diverse property portfolio, including shopping centers, waterparks, offices, and warehouses. Among its properties is BTC City, one of Europe’s largest business, shopping, entertainment, recreation, and cultural centers. The company is responsible for managing some of the largest commercial and office buildings in central Europe, requiring it to demonstrate efficiency, reduce costs, and increase service levels for its clients.
The Solution
BTC adopted a cloud-based, mobile-enabled asset management and analytics solution from IBM, known as IBM Maximo Asset Management. This solution allowed technicians to use mobile devices to download jobs, view asset records, and submit reports while they were on the move, providing immediate updates and eliminating the need for manual data entry. The Maximo system, running in the cloud, required no in-house IT support, no infrastructure, and no up-front investment. It also allowed BTC to instantly scale the solution to meet new demand, enabling the company to integrate new clients into their system practically overnight. The solution also provided a greater level of insight into its assets and maintenance processes, revealing new ways for the company to optimize its operations and drive further savings.
Operational Impact
  • The implementation of IBM Maximo Asset Management transformed BTC's operations. The mobile enablement increased insight into the company's operations, allowing for immediate updates from technicians and eliminating the need for them to return to the office between jobs. The cloud platform supported rapid growth, enabling the company to quickly adjust to new requirements and integrate new clients into their system practically overnight. The solution also provided a greater level of insight into its assets and maintenance processes, revealing new ways for the company to optimize its operations and drive further savings. The company is now looking to use their asset data for predictive maintenance and to reduce electricity consumption in their buildings.
Quantitative Benefit
  • Mobile enablement helped facilities teams coordinate work and eliminate manual data-entry
  • 10% increase in operational efficiency by analyzing and optimizing asset costs
  • €500,000 saved per year for one major client by optimizing maintenance processes

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.