Openpath > Case Studies > Kustomer's Seamless Office Access with Avigilon Alta's Cloud-Based System

Kustomer's Seamless Office Access with Avigilon Alta's Cloud-Based System

Technology Category

Infrastructure as a Service (IaaS) - Cloud Databases
Robots - Wheeled Robots

Applicable Industries

Buildings
Telecommunications

Use Cases

Perimeter Security & Access Control
Tamper Detection

Services

System Integration

The Customer

Kustomer

About The Customer

Kustomer is a company that specializes in unifying data from multiple sources to deliver effortless, consistent, and personalized service and support through a single timeline view. They manage customer support for a lot of high profile direct-to-consumer brands, making it imperative for them to have a robust and secure access control system. As they were building out a new office space, they were in search of a solution that would provide a seamless experience for their employees, allow them to scale with their expanding team, and help them remain PCI compliant.

The Challenge

Kustomer, a company that unifies data from multiple sources to deliver consistent and personalized service and support, was in the process of building a new office space. They were in search of an access control solution that would provide a seamless experience for their employees. The challenge was to find a solution that would allow them to scale with their expanding team while also providing the security needed to remain PCI compliant. The company needed a system that would not only be user-friendly but also robust enough to protect sensitive customer information, as they manage customer support for a lot of high profile direct-to-consumer brands.

The Solution

Avigilon Alta's cloud-based and mobile-optimized system was the solution to Kustomer's challenge. The system provided a frictionless workplace access experience, with Alta's mobile credentials allowing Kustomer employees to freely navigate the office without needing to carry around keycards or badges. The system also offered direct integration with G Suite, meaning that whenever an employee was added or removed from their company directory, their Alta credential was automatically issued or revoked. This feature ensured that the access control system was always up-to-date with the company's employee directory. Furthermore, the system allowed Kustomer to remain PCI compliant, protecting the private information of the high profile direct-to-consumer brands they manage.

Operational Impact

The implementation of Avigilon Alta's cloud-based and mobile-optimized system resulted in a seamless office entry experience for Kustomer. The system's mobile credentials eliminated the need for employees to carry around keycards or badges, making office navigation easier and more efficient. The direct integration with G Suite automated the process of adding and removing employees in the access control system, reducing manual work and ensuring that the system was always up-to-date. Furthermore, the system allowed Kustomer to maintain PCI compliance, ensuring the protection of sensitive customer information and enhancing their reputation as a secure service provider.

Quantitative Benefit

Automated addition and removal of employees in the access control system through G Suite integration, reducing manual work.
Elimination of physical keycards or badges, making office navigation easier for employees.
Maintained PCI compliance, ensuring the protection of sensitive customer information.